Privacy Policy & Terms – Apex Systems
Apex Systems is an independent, multi-brand laptop and desktop repair service center based in Greater Noida, India. By using our services, you agree to the following terms and conditions.
1. Service Nature
Apex Systems operates as an independent service provider offering repair and maintenance services for multiple laptop and desktop brands.
- We are not an authorized service center or official partner of any specific brand.
- All services are provided based on technical expertise and third-party repair standards.
2. Warranty Policy
- Apex Systems does not service devices under manufacturer warranty.
- Customers are strongly advised to contact the authorized brand service center for in-warranty repairs.
- Any service undertaken by Apex Systems may void the manufacturer warranty.
3. Data Privacy & Responsibility
We respect your privacy and maintain strict data handling practices:
- Apex Systems does not access, copy, or back up customer data.
- Customers are solely responsible for backing up their data before submitting their device.
- We are not liable for any data loss during or after the repair process.
- Data access will only occur if:
- Customer provides explicit permission
- Login credentials are shared for specific service requirements
Data Recovery Cases
- After successful data recovery, data will be deleted from our systems in customer presence.
- Apex Systems is not responsible for any prior data exposure if the device was handled by another vendor.
4. Customer Approval & Device Handling
- No repair, part removal, or modification will be carried out without customer approval.
- Customers are advised to note their device serial number and condition before submission.
- Apex Systems is not responsible for disputes regarding physical condition of the device after handover if not documented.
5. Software Policy
- Only genuine, licensed, open-source, or trial software will be installed.
- Any software installation or modification requires customer consent.
- Customers are responsible for:
- Software licenses
- Data integrity
- Reinstallation (if required)
6. Pricing & Charges
- Service charges listed are for labor/services only.
- Costs do not include spare parts, components, or consumables.
- Final pricing may vary depending on:
- Device condition
- Diagnosis results
- Additional repairs required
- Any price change will be communicated before proceeding.
7. Spare Parts & Warranty
- We use high-quality, original, or compatible tested parts.
- Spare parts come with limited warranty as per manufacturer or supplier terms.
- Warranty claims require:
- Original invoice
- Physical verification at service center
Important Conditions
- No onsite warranty for replaced parts – customer must visit the service center.
- Delay in replacement may occur due to manufacturer shipping timelines.
- For certain parts (e.g., hard drives), customers may need to contact the manufacturer directly.
8. Liability Disclaimer
- Apex Systems is not responsible for data loss during repair.
- We are not liable for any further damage after customer approval of repair.
- No compensation will be provided for:
- Data loss
- Device failure due to pre-existing conditions
- Customers accept all risks associated with repair services.
9. Data & Installation Responsibility
- Apex Systems is not responsible for reinstalling OS or software after part replacement.
- Customers may opt for paid installation services if required.
10. Staff & Service Responsibility
- Any miscommunication or service-related issue caused by an individual staff member will be handled internally.
- Apex Systems maintains a professional service standard, but individual errors do not represent company policy.
11. Legal Jurisdiction
- All disputes related to services, billing, warranty, or consumer matters shall be subject to the jurisdiction of Delhi courts only.
12. Contact Information
Apex Systems
S-243, Second Floor, Ansal Plaza,
Pari Chowk, Greater Noida – 201301
📞 8527118177 | 7291931083
